At Simulation Ride, we are committed to providing a smooth and reliable shipping process to ensure your satisfaction. Below are the details of our shipping process.

1. SHIPPING RANGE

– Countries: We currently ship within the United Kingdom.
– Future Expansion: We are considering expanding to other regions in the future.

 

2. SHIPPING COSTS

 – Within the United Kingdom: Free shipping on all orders.

– No Hidden Fees: All costs are clearly stated during checkout.

 

3. ORDER PROCESSING TIME

 – Processing Time: Orders are processed within 2-4 business days, Monday to Friday.

– Last Order Time: Orders must be placed by 4:00 PM (GMT+00:00) for same-day processing.

– Weekend Orders: Orders placed on weekends are processed on the next business day.

 

4. TRANSIT TIME

 – Estimated Delivery Time: 4-8 business days for delivery.

– Business Days: Shipments are made Monday to Friday.

– Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

 

5. SHIPPING PROCESS

– Reliable Courier Services: We ship via trusted couriers including DHL and FedEx. 

– Insured Shipments: All shipments are insured. If your order is lost or damaged during transit, please contact our customer service for assistance.

– Eco-Friendly Packaging: We strive to use sustainable and environmentally friendly packaging materials whenever possible.

 

6. TRACKING INSTRUCTIONS

– Tracking Information: After your purchase, you will receive an email with tracking information, including the courier name and tracking number.
– Track Your Order: You can track your order via our website by entering the tracking number on our tracking portal to view the status of your shipment.
– Questions: If you have any questions about tracking, feel free to reach out to our support team.

 

7. MISSING ITEMS PROCEDURE

 – Reporting Missing Items: If an item is missing, please contact our customer service within 7 days of receiving your package at Contact@simulationride.store.

– Resolution: We will resolve the issue as quickly as possible by sending a replacement item or offering a refund.

 

8. RETURN POLICY

– Returns: We accept returns within 30 days of receiving your order.

– Conditions for Returns: Items must be unused, undamaged, and in the original packaging. Personalized items cannot be returned.
– Costs: Return shipping is the responsibility of the customer unless the item is defective or not as described. In such cases, we will cover the return shipping costs.
– Refund: Refunds are processed within 7 business days of receiving the returned item and will be credited to the original payment method.

 

9. RESTOCKING FEE 

– No Restocking Fee: We do not charge a restocking fee for any returns.

 

10. RETURN DELIVERY COSTS 

– For Defective Products: No cost to the customer. This applies if the product is incorrect, damaged by the carrier, or defective in any way.
– For Customer Remorse: The return shipping costs will be the responsibility of the customer if the wrong product was purchased, the item does not fit, or if the customer no longer wants the item.

 

11. CONTACT INFORMATION 

– Support Email: Contact@simulationride.store
– Phone Number: +44 8698873388